Contact

Our family approach means we don’t rely on big call centres for our bicycle or travel insurance. Any queries or claims are handled personally by our small team of enthusiastic cyclists, which allows us to deliver an outstanding level of customer service.

Don’t just take our word for it, have a look at our feedback on independent review site feefo.

There are three ways to get hold of us:

1) Call on 0333 003 0046 Mon-Fri 9-5.30.
2) Use Twitter or Facebook
3) Send us an email using the form below

Address:
Yellow Jersey Cycle Insurance
Orion House
854 Brighton Road
Purley
CR8 2BH

Bicycle Insurance Claims

We don’t use big call centres run by our underwriter. Instead, all of our bicycle insurance claims are handled in house by our team of experts.

Before we begin processing your claim, we need you to fill out one of our claims forms, so just click the most relevant link below to be taken to the appropriate form.

ACCIDENTAL DAMAGE CLAIMS FORM

BICYCLE THEFT CLAIMS FORM

Race Fee Cancellation

As part of your Annual Bicycle Insurance from Yellow Jersey, you are covered for the costs of race fee cancellation if something prevents you from attending an event. You are covered for up to £500 in non-refundable entry fees, and can claim for 1 event per period of insurance.

RACE FEE CANCELLATION FORM

Our Travel insurance claims are managed by Direct Group Travel Services

TRAVEL CLAIMS HELPLINE: 0344 412 4296

On contacting Direct Group Travel Services please state your insurance is provided by UK General Insurance Ltd and quote:

Scheme name: Yellow Jersey Cycle Insurance
Scheme Reference: 06159A

IMPORTANT: 24 HOUR MEDICAL EMERGENCY – HOSPITAL TREATMENT ABROAD – CONTACT NUMBERS

In the event of any illness, injury, accident or hospitalisation which requires:

Inpatient treatment anywhere in the world contact:
Global Response on +44 (0) 113 3180 197

Outpatient treatment, in North America & UK contact :
Global Response on +44 (0) 113 3180 197+44 (0) 113 3180 197

Outpatient treatment anywhere in the world, excluding North America & UK contact:
Healthwatch S.A. on +44 (0) 113 3180 124

Important Notes:

If you have to make a claim, you must notify us as soon as practicable after the incident and within 31 days after your return home. If you suffer an injury or illness which may lead to a claim under your travel insurance, you must always seek the advice of a registered medical practitioner before cancelling or curtailing your trip, or before incurring any expenses.

Please remember to retain receipts for all costs incurred. Report any theft to the police within 24 hours of discovery and obtain a crime reference number. Report theft of your mobile phone within 12 hours of discovery to your airtime provider and instruct them to blacklist your handset After reporting a claim you will be sent a claim form, which you should arrange to complete as fully as possible, and return with the necessary supporting documents.

We provide an emergency breakdown recovery service within the UK. So this can be operated 24/7, we use a company called Kingsway Claims to manage it for us.

BREAKDOWN HELPLINE: 0333 003 0600

Please note 03 numbers are included in free call packages from both landlines and mobile providers.  If called outside of a free call plan from a landline you will typically be charged up to 5p/minute, calls from mobiles will typically cost between 10p and 31p/minute.