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At Yellow Jersey we specialise in handling bicycle claims. For our travel insurance we outsource our claims to specialist providers. These companies are experts in their field and have the resources and expertise to deal with your claims.
Almost always things go smoothly but if for some reason you are experiencing issues please let us know ASAP so we can help you.
Yellow Jersey customer support team.

When did you purchase your policy?

When did you buy your policy?*

Before 04 March 25 (Allianz policies)
On or after 04 March 25 (Canopius policies)

What type of travel claim do you need information for?

Type of Travel Claim*

Medical Emergency Claim
All other Travel Insurance Claims

ALL OTHER TRAVEL INSURANCE CLAIMS

Our non-emergency claims are managed by Claims Settlement Agencies (CSAL). CSAL

At YJ we really want you to have a first class claims experience. CSAL work for us, so If you need our help at any point you can contact the Yellow Jersey customer support team.

Before you start the online form it is worth spending a minute to work out what documents you need to successfully submit a claim.

INFORMATION NEEDED TO SUPPORT YOUR CLAIM

You will need to provide certain information to enable a claim to be fully assessed. This information will vary depending on which section of cover you are claiming under. Examples of the types of information CSAL will need are given below, but there may be other evidence required. Further details are provided within each section of cover listed in the policy.

Unless CSAL agree to pay for any information, for example, a medical examination (which you must agree to undergo if required), the information will need to be provided at your own expense.

Medical certificates	A medical certificate from the treating doctor or a consultant specialising in a relevant field explaining why you required medical attention, were unable to travel, forced to cancel, extend, cut short or forfeit any pre-arranged plans or paid for activities, or rearrange any travel plans.
Police (or other authority) reports	A report from the local police or other relevant authority in the country where the incident occurred confirming dates, circumstances, and further details of the loss, theft, attempted theft, mugging, damage, quarantine, lawful or unlawful detention.
Travel tickets and baggage tags	All travel tickets (including any unused travel tickets) and baggage tags.
Receipts, bills, valuations and proof of ownership	An original receipt, valuation or proof of ownership for items, currency or documents of any kind lost, stolen, damaged, repaired, replaced, purchased or hired as emergency temporary replacements. Receipts or bills for any costs incurred for in-patient/out-patient treatment, telephone calls, emergency dental treatment, transport, accommodation, hospital or medical fees and any other charges or expenses which are to be considered as part of a claim.
Confirmation letters, reports, invoices and notices	Confirmation of the loss, delay, failure, cancellation or circumstance leading to the claim in the form of a letter, invoice, report or notice of cancellation from (as appropriate) your tour operator or their representative, airline, baggage handler, service provider, retailer, hotel or accommodation provider, emergency service, commanding officer, event organiser, public transport provider or relevant authority.
Death certificates	For any claim involving the death of you or any related party, the original death certificate will be required.

24 HOUR EMERGENCY MEDICAL SERVICE

Allianz Global Assistance manages our 24-hour emergency number. On contacting Allianz, please mention you are insured with Yellow Jersey and quote the reference number 7409TVL 12/21

In the event of any medical emergency or hospital treatment abroad, please get in touch with the Allianz 24-hour emergency number on +44 (0)20 8603 9485

Please get in touch with Allianz immediately about any serious illness or accident abroad where you have to go to the hospital or where you may have to return home early or extend your stay because of any illness or injury. If you are unable to do this because the condition is life, limb, sight or organ threatening, you should contact Allianz as soon as you can.

You must also contact Allianz if your medical expenses are over £500. If you are claiming for a minor illness or accident, you should, where possible, pay the costs initially and reclaim the money later. You can call the emergency number 24 hours a day, 365 days a year.

Allianz Assistance

ALL OTHER TRAVEL INSURANCE CLAIMS

Our non-emergency claims are managed by Claims Settlement Agencies (CSAL). CSAL

At YJ we really want you to have a first class claims experience. CSAL work for us, so If you need our help at any point you can contact the Yellow Jersey customer support team.

Before you start the online form it is worth spending a minute to work out what documents you need to successfully submit a claim.

INFORMATION NEEDED TO SUPPORT YOUR CLAIM

You will need to provide certain information to enable a claim to be fully assessed. This information will vary depending on which section of cover you are claiming under. Examples of the types of information CSAL will need are given below, but there may be other evidence required. Further details are provided within each section of cover listed in the policy.

Unless CSAL agree to pay for any information, for example, a medical examination (which you must agree to undergo if required), the information will need to be provided at your own expense.

Medical certificates	A medical certificate from the treating doctor or a consultant specialising in a relevant field explaining why you required medical attention, were unable to travel, forced to cancel, extend, cut short or forfeit any pre-arranged plans or paid for activities, or rearrange any travel plans.
Police (or other authority) reports	A report from the local police or other relevant authority in the country where the incident occurred confirming dates, circumstances, and further details of the loss, theft, attempted theft, mugging, damage, quarantine, lawful or unlawful detention.
Travel tickets and baggage tags	All travel tickets (including any unused travel tickets) and baggage tags.
Receipts, bills, valuations and proof of ownership	An original receipt, valuation or proof of ownership for items, currency or documents of any kind lost, stolen, damaged, repaired, replaced, purchased or hired as emergency temporary replacements. Receipts or bills for any costs incurred for in-patient/out-patient treatment, telephone calls, emergency dental treatment, transport, accommodation, hospital or medical fees and any other charges or expenses which are to be considered as part of a claim.
Confirmation letters, reports, invoices and notices	Confirmation of the loss, delay, failure, cancellation or circumstance leading to the claim in the form of a letter, invoice, report or notice of cancellation from (as appropriate) your tour operator or their representative, airline, baggage handler, service provider, retailer, hotel or accommodation provider, emergency service, commanding officer, event organiser, public transport provider or relevant authority.
Death certificates	For any claim involving the death of you or any related party, the original death certificate will be required.

24 HOUR EMERGENCY MEDICAL SERVICE

Healix provides a 24 hour emergency service 365 days a year on our behalf. On contacting Healix, please mention you are insured with Yellow Jersey.

In the event of any medical emergency or hospital treatment abroad, please call the Healix 24-hour emergency number on +44 (0) 208 608 4227

For out-patient treatment costing less than £200, it is recommended that you pay the hospital/clinic yourself and claim back medical expenses from us on your return to your home country.

You must contact Healix as soon as possible in the case of a serious medical emergency abroad:

if you will, or might, need to stay in hospital,
if you have hospital treatment or
for other emergencies (for example the need to change travel arrangements and return home because a close relative has become seriously ill).

When calling Healix for help, please provide the following information:

The policy number (shown on the policy schedule) and the policyholder’s name.
Your name and the address you are staying at.
The phone number you are calling from.
The nature of the emergency.
The name and phone number of the medical practitioner and hospital treating you (if appropriate).

Not contacting Healix, or not following their instructions, could affect your claim. Healix must agree, any emergency travel expenses involving air travel beforehand. If it is not possible to make contact with Healix before you are admitted to hospital or before any medical expenses are run up, because emergency treatment is required you must contact them as soon as you can.

Private medical treatment is not covered in countries where reciprocal health agreements entitle you to benefit from public health care arrangements unless authorised by Healix. Healix has the medical expertise, contacts and facilities to help you if you are injured in an accident or fall ill. Healix will also arrange transport home when this is considered to be medically necessary or when you are told about the illness or death of a close relative or a close business associate at home.

When you click the button below you will be re-directed to CSAL's online form. If it is your first claim with them, the form will first ask you register and create an online profile. Please have your insurance schedule to hand which can be found on the original inception email or online in your YJ customer account.

Start CSAL Claims Form (Canopius Customers)

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