We interact with our customers as much and as often as we can; be that face to face at the cycling and triathlon events we support across the country, on the phone, and through social media. Insurance is based on trust after all, and how do you know you can trust someone you have never met?
For all of the customers we do get to chat to before they purchase our insurance, there are many more who go straight on cover through our website. To help give them an unbiased impression of who we are, we use a third party company called FeeFo to collect customer reviews.
We don’t edit or curate our reviews. If somebody leaves us negative feedback it will appear alongside the positive. We are glad to say, that doesn’t happen very often.