Head Office

Yellow Jersey
Prospero
73 London Road
Redhill Surrey RH1 1LQ
 

Our family approach means we don’t rely on big call centres for our customer support. Any queries are handled personally by our small team of enthusiastic cyclists, which allows us to deliver an outstanding level of customer service.

There are three ways to get in touch:

  • 1
  • 2
  • 3

Our claims are handled by our insurance partner Direct Group and our bike specialist Complete Bike Recovery.

To begin a new claim, you’ll need to complete a claim form.

Customer Services

0333 003 0046

Please note 03 numbers are included in free call packages from both landlines and mobile providers. If called outside of a free call plan from a landline you will typically be charged up to 5p/minute, calls from mobiles will typically cost between 10p and 31p/minute

Bicycle Insurance Claims

To begin a new bicycle insurance claim, all you need to do is login to your account, and click 'Claim' next to the relevant policy. Don't worry if you have forgotten your password, you will have the opportunity to reset it on the login page.

Login to your account

Race Fee Cancellation

You can claim for Race Fee Cancellation in the same way as damage or theft, by logging into your account. Race Fee Cancellation cover is only included in Annual Ultimate Bicycle Insurance policies.

Login to your account

Travel Insurance Claims

We have two different claims processes, depending on when you purchased your Travel Insurance policy from us.

If you purchased your policy before the 7th of June 2018, please click the following button:

Policies purchased before 07/06/2018  

 

If you purchased your policy on or after the 7th of June 2018, please click the following button:

Policies purchased on or after 07/06/2018  

 

 


Important Notes

If you have to make a claim, you must notify us as soon as practicable after the incident and within 31 days after your return home. If you suffer an injury or illness which may lead to a claim under your travel insurance, you must always seek the advice of a registered medical practitioner before cancelling or curtailing your trip, or before incurring any expenses.

Please remember to retain receipts for all costs incurred. Report any theft to the police within 24 hours of discovery and obtain a crime reference number. Report theft of your mobile phone within 12 hours of discovery to your airtime provider and instruct them to blacklist your handset After reporting a claim you will be sent a claim form, which you should arrange to complete as fully as possible, and return with the necessary supporting documents.

Claims Helpline

0333 003 0600

Breakdown Taxi Fare Claims

We have updated our roadside recovery to a more efficient taxi re-imbursement cover. In most situations ordering a local taxi is quicker and more convenient.

Please keep your taxi receipt and photo evidence showing why you required recovery.

There is no excess, and we will cover you for reasonable taxi costs up to £150.00.

Click here for the full policy conditions.

Before we can begin processing your claim, we need you to fill out our claims form:

Breakdown Taxi Fare Claims Form


Please note 03 numbers are included in free call packages from both landlines and mobile providers. If called outside of a free call plan from a landline you will typically be charged up to 5p/minute, calls from mobiles will typically cost between 10p and 31p/minute

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