Head Office

Yellow Jersey
Prospero
73 London Road
Redhill Surrey RH1 1LQ
 

Our family approach means we don’t rely on big call centres for our customer support or claims. Our small team of enthusiastic cyclists handle any queries personally, allowing us to deliver an outstanding customer service level.

READ OUR LATEST FAQS ON CORONAVIRUS

There are three ways to get in touch:

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    Our Bicycle Insurance claims are handled by our in-house team.

    To begin a new claim, you’ll need to log in to your customer area and complete a claim form.

    Our Claims Team

    0333 003 0600

    Please note 03 numbers are included in free call packages from both landlines and mobile providers. If called outside of a free call plan from a landline you will typically be charged up to 5p/minute, calls from mobiles will typically cost between 10p and 31p/minute

    Bicycle Insurance Claims

    To begin a new bicycle insurance claim, all you need to do is log in to your account, and click 'Claim' next to the relevant policy. Don't worry if you have forgotten your password, you will have the opportunity to reset it on the login page.

    Log in to your account

    Race Fee Cancellation

    You can claim for Race Fee Cancellation in the same way as damage or theft, by logging into your account. Race Fee Cancellation cover is only included in Annual Ultimate Bicycle Insurance policies.

    Log in to your account

    Travel Insurance Claims

    In order to process your claim as quickly as possible, we have a separate emergency and non-emergency claims numbers. For more information, please click the button below:

    Travel insurance claims  

     

     


    Important Notes

    If you have to make a claim, you must notify us as soon as practicable after the incident and within 31 days after your return home. If you suffer an injury or illness which may lead to a claim under your travel insurance, you must always seek the advice of a registered medical practitioner before cancelling or curtailing your trip, or before incurring any expenses.

    Please remember to retain receipts for all costs incurred. Report any theft to the police within 24 hours of discovery and obtain a crime reference number. Report theft of your mobile phone within 12 hours of discovery to your airtime provider and instruct them to blacklist your handset After reporting a claim you will be sent a claim form, which you should arrange to complete as fully as possible, and return with the necessary supporting documents.

    Claims Helpline

    0333 003 0600

    Breakdown Taxi Fare Claims

    If you breakdown while on a ride, we offer taxi reimbursement cover. This is available within the territorial limits of your policy.

    Please keep your taxi receipt and photo evidence showing why you required recovery.

    There is no excess, and we will cover you for reasonable taxi costs up to £150.00.

    You can read the full policy conditions here.

    Before we can begin processing your claim, we need you to fill out our claims form:

    Taxi reimbursement Claims Form


    Please note 03 numbers are included in free call packages from both landlines and mobile providers. If called outside of a free call plan from a landline you will typically be charged up to 5p/minute, calls from mobiles will typically cost between 10p and 31p/minute

    Trusted by the professionals

    rapha
    British Triathlon
    prudential ridelondon
    cannondale
    wiggins
    feefo gold trusted service 2018
    gt bicycles