BICYCLE INSURANCE CLAIMS
We don’t use big call centres run by our underwriter. Instead, all of our bicycle insurance claims are handled in house by our team of experts.
Before we begin processing your claim, we need you to fill out one of our claims forms. Our claims are split into two types, so just click the most relevant link below to be taken to the appropriate form.
TRAVEL INSURANCE CLAIMS HELPLINE: 0344 412 4296
On contacting Direct Group Travel Services please state your insurance is provided by UK General Insurance Ltd and quote:
Scheme name: Yellow Jersey Cycle Insurance
Scheme Reference: 06159B
IMPORTANT: 24 HOUR MEDICAL EMERGENCY – HOSPITAL TREATMENT ABROAD – CONTACT NUMBERS
In the event of any illness, injury, accident or hospitalisation which requires:
Inpatient treatment anywhere in the world contact:
Global Response on +44 (0) 113 3180 197
Outpatient treatment, in North America & UK contact :
Global Response on +44 (0) 113 3180 197+44 (0) 113 3180 197
Outpatient treatment anywhere in the world, excluding North America & UK contact:
Healthwatch S.A. on +44 (0) 113 3180 124
If you have to make a claim, you must notify us as soon as practicable after the incident and within 31 days after your return home. If you suffer an injury or illness which may lead to a claim under your travel insurance, you must always seek the advice of a registered medical practitioner before cancelling or curtailing your trip, or before incurring any expenses.
Please remember to retain receipts for all costs incurred. Report any theft to the police within 24 hours of discovery and obtain a crime reference number. Report theft of your mobile phone within 12 hours of discovery to your airtime provider and instruct them to blacklist your handset After reporting a claim you will be sent a claim form, which you should arrange to complete as fully as possible, and return with the necessary supporting documents.
We provide an emergency cycle breakdown recovery service within the UK. So this can be operated 24/7, we use a company called Kingsway Claims to manage it for us.
HELPLINE: 0333 003 0600
Please note 03 numbers are included in free call packages from both landlines and mobile providers. If called outside of a free call plan from a landline you will typically be charged up to 5p/minute, calls from mobiles will typically cost between 10p and 31p/minute.
RACE FEE CANCELLATION
Before we begin processing your claim, we need you to fill out one of our claims forms.
As part of your Annual Bicycle Insurance from Yellow Jersey, you are covered for the costs of race fee cancellation if something prevents you from attending an event. You are covered up to £500 in non-refundable entry fees, and can claim for 1 event per period of insurance.