| Medical certificates |
A medical certificate from the treating doctor or a consultant specialising in a relevant field explaining why you required medical attention, were unable to travel, forced to cancel, extend, cut short or forfeit any pre-arranged plans or paid for activities, or rearrange any travel plans. |
| Police (or other authority) reports |
A report from the local police or other relevant authority in the country where the incident occurred confirming dates, circumstances, and further details of the loss, theft, attempted theft, mugging, damage, quarantine, lawful or unlawful detention. |
| Travel tickets and baggage tags |
All travel tickets (including any unused travel tickets) and baggage tags. |
| Receipts, bills, valuations and proof of ownership |
An original receipt, valuation or proof of ownership for items, currency or documents of any kind lost, stolen, damaged, repaired, replaced, purchased or hired as emergency temporary replacements. Receipts or bills for any costs incurred for in-patient/out-patient treatment, telephone calls, emergency dental treatment, transport, accommodation, hospital or medical fees and any other charges or expenses which are to be considered as part of a claim. |
| Confirmation letters, reports, invoices and notices |
Confirmation of the loss, delay, failure, cancellation or circumstance leading to the claim in the form of a letter, invoice, report or notice of cancellation from (as appropriate) your tour operator or their representative, airline, baggage handler, service provider, retailer, hotel or accommodation provider, emergency service, commanding officer, event organiser, public transport provider or relevant authority. |
| Death certificates |
For any claim involving the death of you or any related party, the original death certificate will be required. |