Travel Insurance Claims policies pre June 06 2018

The following claims numbers are for customers who purchased before the seventh of June 2018. If you purchased after the seventh of June, we have a different team of claims handlers to look after you. Just click the back button to see our other claims options. You can also find all of the claims numbers in your policy documents.

Travel Claims Helpline

0344 412 4296

Our Travel insurance claims are managed by Direct Group Travel Services. On contacting Direct Group Travel Services please state that your insurance is provided by UK General Insurance Ltd and quote:

Scheme name: Yellow Jersey Cycle Insurance

Scheme Reference: 06159A

24 Hour Medical Emergency Numbers

Hospital treatment abroad. In the event of any illness, injury, accident or hospitalisation which requires:

Inpatient treatment worldwide, contact Global Response on +44 (0) 113 3180 197

Outpatient treatment, in North America & UK contact Global Response on +44 (0) 113 3180 197

Outpatient treatment anywhere but North America & UK contact Healthwatch S.A. on +44 (0) 113 3180 124

Important Notes

If you have to make a claim, you must notify us as soon as practicable after the incident and within 31 days after your return home. If you suffer an injury or illness which may lead to a claim under your travel insurance, you must always seek the advice of a registered medical practitioner before cancelling or curtailing your trip, or before incurring any expenses.

Please remember to retain receipts for all costs incurred. Report any theft to the police within 24 hours of discovery and obtain a crime reference number. Report theft of your mobile phone within 12 hours of discovery to your airtime provider and instruct them to blacklist your handset After reporting a claim you will be sent a claim form, which you should arrange to complete as fully as possible, and return with the necessary supporting documents.