Our aim is to make the Yellow Jersey Claims process as quick, simple, and pain free as possible. With that in mind, we have recently made some changes to simplify how we handle claims. Hopefully, you will never have a crash or a bicycle stolen, but if you do, we want you to be fully aware of exactly of what happens and how it works, so we can make your claim as stress free as possible.
We have three separate claims form for theft, accidental damage and race fee cancellation which you will find here. You just need to fill the forms in online and click submit, and they will come straight through to us. We will forward a copy on to you too for your records. By separating out our claims forms in this way, we are only asking you for the information we need depending on what type of claim you are making, and saving you from scrolling through long lists of questions which aren’t relevant to you.
Each form has a handy checklist at the bottom with extra information on the questions, and details of additional information we might need to process your claims, such as your proof of ownership or photographs of damage to your bicycle. If you have any questions about the form, or if you’re not sure whether or not something is covered under our policy, you can get straight through to the Yellow Jersey Claims office on 0333 003 0046 during office hours Monday to Friday, or via our customer services email.
For accidental damage claims, we ask that you do not take your bike into your local bike shop unless we instruct you too. As the majority of bike we deal with are carbon, we need to send bikes to qualified carbon engineers for assessment, and shops generally do not have the equipment in house to carry the propper tests out. If there is damage to your carbon frame we will generally arrange a courier to collect the bike from you.
If you need to use the breakdown recovery service in the United Kingdom, you can get through to our 24 hour line on 0333 003 0600 which is managed by a third party company, Kingsway Claims. 0333 numbers are included in free call packages from both landlines and mobile packages. If called outside of a free call plan from a landline you will typically be charged up to 5p/minute, calls from mobiles will typically cost between 10p and 31p/minute.
For more information on making a claim, you can take a look at our FAQ section